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FAQs

SHIPPING & PROCESSING

How long will it take to receive my order?

Please see individual items for detailed shipping information. Our pieces are either "ready to ship," "made to order," or "pre-order." Depending on the specification for each item, the shipping and processing time will vary.

Ready to Ship: Allow 24 hours for processing. Delivery options are available at check out. Delivery speed is calculated from the time the order is processed and shipped.

Made-to-order: Allow 7-14 days until shipment, following your order. Please reach out or leave special instructions if you require any additional modifications.

Pre-order: Delivery window is specified for each individual item.

If you need an item rushed, email info@leighnewyork.com. Shipping rates are calculated at checkout based on package weight and location.

What shipping carriers do you use?

We recommend using USPS, on all domestic orders, but offer shipping through most major couriers. You will be asked to select a delivery method during checkout.

Do you ship internationally?

Yes, we will happily ship anywhere. Please note that the recipient is responsible for any associated duties and taxes, and that these fees are due upon delivery.

 

RETURNS

Do you accept returns?

We hope that you are pleased with your purchase. Each piece is made to order—please consider this before making your purchase. If you are unhappy with your order you may exchange it for store credit within 7 days of receiving your item. To initiate an exchange, email info@leighnewyork.com for our return address and specific instructions with RETURN as the subject line. The recipient is responsible for shipping returns, which should include the original, undamaged packaging. Please package and ship your return securely; Leigh is not responsible for return merchandise lost or damaged in transit.

 

PRODUCT

Can I get my item(s) in a custom size?

Shoot us an email at info@leighnewyork.com for made-to-measure and custom commissions.

How often do you plan to release new products and styles?

Since our products are made in limited quantities, from high-quality materials and ethical manufacturing, we plan to operate outside of the seasonal calendar. Aiming to better the consumption habits of the apparel industry, our approach and production are intended to extend the lifecycle of each garment. We will send newsletters for new releases, subscribe below!

 

CONTACT

I still can't find the answers I need...

Contact us at info@leighnewyork.com.